Terms of Service

1. Agreement to Terms

By creating an account or using stagd.app, you agree to be bound by these Terms of Service and our Privacy Policy. These terms form a binding agreement between you and STAGD ("we", "us"). If you do not agree, do not use the platform.

2. Who May Use STAGD

You must be at least 16 years old to create an account. If you are under 18, you may only use STAG’D with the permission of a parent or legal guardian, who accepts these terms on your behalf and is responsible for any ticket purchase, commission, or other agreement you enter into through the platform. By registering, you confirm that the information you provide is accurate and that you meet these requirements.

Accounts are personal and non-transferable. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

3. Account Types

Creative: For independent artists, musicians, photographers, illustrators, filmmakers, and other creators. Creatives receive a public portfolio page at stagd.app/[username] and a commission inbox. A Creative that is a studio or agency can show as a Studio.

Patron: For people who discover and hire creatives and attend events. Patrons have a public profile but no portfolio page.

Any account with a verified email address, Creative or Patron, can list events and sell tickets. Section 7 applies when you do.

You choose Creative or Patron at registration. Patron users can become a Creative at any time from their profile. This is a one-time change and cannot be reversed to Patron afterwards.

4. Content You Post

You retain ownership of all content you upload to STAGD: portfolio images, project descriptions, event listings, commission briefs, and messages.

By posting content on STAGD, you grant us a non-exclusive, worldwide, royalty-free licence to display, distribute, and promote that content within the platform and in STAGD's own marketing materials (social media, press, and promotional use). We will not alter your work or attribute it to anyone other than you.

You are solely responsible for ensuring your content:

• Does not infringe the intellectual property rights of any third party
• Does not contain unlawful, defamatory, or obscene material
• Does not misrepresent your identity, credentials, or the nature of your work

We reserve the right to remove content that violates these terms at our discretion, without prior notice.

5. Commissions

STAGD provides the tools for Creatives and clients to find each other, negotiate, and document agreements. Any commission, project, or payment arrangement is a direct agreement between the two parties involved. STAGD is not a party to those transactions and is not liable for disputes, non-delivery, or payment failures arising from them.

Commission payments are made off-platform, directly between the client and the Creative. The Creative can record payments received, including in instalments, and STAG’D creates an invoice when a proposal is accepted. These are record-keeping tools only. STAG’D does not process, hold, or guarantee commission payments.

6. Event Ticketing

STAGD processes ticket payments on behalf of event organisers through our integrated payment gateway. When you purchase a ticket:

• Payment for your ticket is received by STAG’D as the organiser’s limited agent for payment processing. The organiser is treated as having received that payment directly. STAG’D does not hold your money on deposit, and any balance shown to an organiser is a record of what they are owed, not funds held on their behalf
• A QR-coded ticket is issued to you immediately upon payment confirmation
• Each ticket admits the number of people it was purchased for. A ticket bought for a group is a single shared QR code that door staff scan to admit your party. It remains valid until all of its admissions have been used, after which it cannot be reused

Refunds: You can get a refund in four situations:

• The event is cancelled. We refund you without you having to ask, normally within 72 hours of the cancellation.
• The organiser changes the date. Your ticket stays valid for the new date. If you cannot make it, you can request a refund from your ticket on the website or in the app.
• The organiser changes the venue. Your ticket stays valid at the new venue. If you cannot get there, you can request a refund in the same way.
• The event is postponed with no new date. Your ticket stays valid and will work for the new date once one is announced. If you would rather not wait, you can request a refund at any point while the event remains postponed.

Bought without an account? Sign up or sign in with the same email address you used at checkout to see your ticket and request a refund. Refund requests are reviewed against these conditions and can be declined if none of them applies.

In each case we refund the ticket priceto your original payment method. The STAG’D platform fee is not refunded. Payment processing charges are paid to the payment provider when you buy and cannot be returned by anyone. How long the money then takes to appear depends on your bank or wallet provider.

Once an event's doors have opened and scanning has commenced, the event is considered to have taken place. Refunds are not available after this point except at the organiser's discretion.

STAGD is not responsible for the quality, safety, or delivery of any event. Our responsibility is limited to the ticketing and payment infrastructure.

For full details, see our Refund Policy, Cancellation Policy, and Shipping & Delivery Policy. Tickets are digital and delivered instantly. STAGD does not ship physical goods.

7. If You List Events

This section applies when you use STAG’D to list an event and sell tickets (“organiser”). It is in addition to the rest of these terms.

Your event, your responsibility. You confirm that you have the right to run the event, that you hold any permits or licences it requires, and that the venue is booked. You are responsible to your ticket holders for the event itself: whether it happens, what it is, and what takes place there. STAG’D provides the ticketing and payment infrastructure and is not a promoter, producer, or co-organiser of your event.

Our fee. STAG’D charges a platform fee on each ticket sold, added on top of your ticket price and paid by the buyer. You receive the full ticket price you set. The current platform fee is shown to buyers at checkout. Payment processing charges, set by our payment gateway and depending on the payment method, are also paid by the buyer.

Payouts. Money from ticket sales is not earned by you until your event has taken place. Payouts are prepared after the event has ended, from 72 hours onward, and released by STAG’D. We may delay or withhold a payout where an event has been cancelled, where refunds or chargebacks are outstanding or likely, or where we are investigating suspected fraud.

Cancelling or changing an event. If you cancel, we will refund your ticket holders the ticket price, normally within 72 hours, and no payout will be made to you. If you change the date or venue of an event that has already sold tickets, we will notify ticket holders on your behalf, and they may request a refund if the change means they can no longer attend — those refunds come out of your proceeds in the same way. You can change the venue at any point, including on the day. The date and start time lock 48 hours before the event once tickets have sold, because a change that late cannot reach everyone in time; if the date has to move inside that window, postpone the event instead.

Postponing an event. If you cannot go ahead on the announced date and do not yet have a new one, you can postpone. Ticket sales stop, ticket holders are told that their tickets remain valid, and no payout is prepared until the event actually takes place. While an event is postponed, ticket holders may request a refund at any time, and those refunds come out of your proceeds. Setting a new date puts the event back on sale and existing tickets carry over. An event that stays postponed without a new date may be reviewed by us and, after a reasonable period, cancelled with refunds to ticket holders.

Refunds. Refunds arising from your cancellation, postponement or change are your responsibility, and the cost may be recovered from your proceeds on that event or from amounts owed to you on your other events.

If a buyer disputes a payment. If a ticket buyer disputes a payment with their bank or card issuer, that ticket is void and will not admit anyone. We will tell you when this happens. Where the amount is significant, or where disputes on your events are frequent, we may recover the disputed amount and any fee charged to us from money we hold for you, from your payout on that event, or from amounts owed to you on your other events. We are not obliged to recover, and choosing not to on one occasion does not prevent us doing so later.

Door entry. Whether to admit a ticket holder is your decision, made by you or your door staff. Where you have asked us to tell buyers that ID will be checked, we will do so at checkout. You are responsible for applying your own entry rules lawfully and consistently.

Messaging your audience. You may message people holding tickets to your event, and send updates to past buyers who chose to hear from you at checkout. You never receive their email address or phone number. Messages are reviewed by STAG’D before they are sent, are subject to weekly limits, and must not be misleading, abusive, or unrelated to your events.

Organizer Portal. The Organizer Portal is a workspace for running your events on STAG’D. You can apply for access, and it is granted automatically once you have run two successful events on STAG’D. We may withdraw access where these terms are breached.

Tax. You are responsible for determining, collecting, and paying any tax due on your ticket sales. STAG’D does not calculate or remit tax on your behalf.

We may remove an event, suspend ticket sales, or close an organiser account where an event breaches these terms, where we believe it is unlawful or unsafe, or where it is being used to defraud buyers.

8. Prohibited Conduct

You agree not to:

• Impersonate any person or entity, or misrepresent your identity, credentials, or affiliation
• Upload content that is defamatory, obscene, or infringes third-party intellectual property rights
• Use the platform to spam, harass, threaten, or abuse other users
• Attempt to reverse-engineer, scrape, or extract data from the platform in bulk
• Use automated tools or bots to create accounts or interact with the platform
• Resell, transfer, or fraudulently duplicate tickets issued through the platform
• List events with intent to defraud buyers
• Use the platform for any purpose that is unlawful under Pakistani law

Violations may result in immediate account suspension or termination without notice.

9. Intellectual Property

The STAGD name, logo, visual identity, platform design, code, and copy are the property of STAGD. You may not reproduce, copy, or use them without prior written permission.

User-generated content remains the property of the user who created it, subject to the licence granted in Section 4.

10. Termination

You may delete your account at any time from your account settings. Your profile and personal details are removed straight away. You will be asked to finish or cancel first if a commission is in progress, an event you organise has tickets sold, or a payout is still owed to you. Records shared with other people, such as commission threads, invoices, and tickets, stay for them with your name shown as “Deleted user”, and are retained as described in the Privacy Policy.

We may suspend or terminate accounts that violate these terms. Serious violations, including fraud, harassment, or repeated intellectual property infringement, may result in immediate termination without notice. We will provide notice where reasonably possible for less serious violations.

11. Disclaimers

STAGD is provided "as is" without warranties of any kind, express or implied. We do not guarantee:

• Uninterrupted or error-free access to the platform
• The accuracy, completeness, or quality of user-generated content
• The outcome of any transaction, commission, or event between users

Use of the platform is at your own risk.

12. Limitation of Liability

To the maximum extent permitted by applicable law, STAGD is not liable for any indirect, incidental, consequential, or reputational damages arising from your use of, or inability to use, the platform, including losses arising from disputes between users, event cancellations, or payment failures.

Our total liability to you for any claim arising from these terms or your use of the platform shall not exceed the amount you paid to STAGD in the 12 months preceding the claim.

13. Governing Law

These terms are governed by the laws of Pakistan. Any disputes that cannot be resolved directly shall be subject to the jurisdiction of the courts of Karachi, Pakistan.

14. Changes to These Terms

We may update these terms as the platform evolves. Material changes will be communicated by email or through an in-app notice before they take effect. Continued use of the platform after that point constitutes acceptance of the revised terms.

The version date at the top of this page always reflects when the terms were last updated.

15. Contact

STAGD
SB-16, Block 11, Scheme 36, Gulistan-e-Johar
Karachi, Pakistan
info@stagd.app
+92 349 2596252