Policies

Refund Policy

Event tickets are non-refundable, except where the organiser cancels the event, changes its date, or changes its venue.

If an event is cancelled, every valid ticket holder is refunded without needing to ask, normally within 72 hours of the cancellation.

If the date or venue changes, your ticket stays valid for the new date or venue. If the change means you can no longer attend, you can request a refund from your ticket on the website or in the app.

In every case the refund is the ticket price, returned to your original payment method. The STAG’D booking fee is not refunded. Payment processing charges are paid to the payment provider at the time of purchase and cannot be returned. How long the money then takes to appear depends on your bank or card issuer.

Refunds are not available for:

• Change of mind after a successful purchase
• Failure to attend an event
• Any ticket once the event's doors have opened and scanning has begun. At that point the event is considered to have taken place

If you believe you were charged in error or charged more than once for the same ticket, email support@stagd.app with your ticket ID and we will investigate and reverse any genuine duplicate or erroneous charge.

Creative commissions are arranged and paid directly between the client and the creative. STAG'D is not the merchant of record for commissions and does not process or refund those payments.

Shipping & Delivery Policy

STAG'D does not ship physical goods. All purchases are digital and are delivered electronically — there are no shipping fees, postage, or delivery timelines.

Event tickets are delivered instantly upon successful payment. Your QR-coded ticket is shown on screen immediately, emailed to the address you provide at checkout, and available in the STAG'D app under your tickets.

If you do not receive your ticket email within a few minutes, please check your spam folder or contact support@stagd.app and we will resend it.

Deliverables for creative commissions (artwork, files, etc.) are exchanged digitally between the client and the creative according to the terms they agree.

Cancellation Policy

Buyers: Once a ticket purchase is confirmed it cannot be cancelled by the buyer and is non-refundable, except where the organiser cancels the event (see the Refund Policy above).

Organisers: An event organiser may cancel an event. When they do, every valid ticket holder is refunded as set out in the Refund Policy above.

Accounts: You may cancel and delete your STAG'D account at any time from your profile settings. Deletion is handled as described in our Terms of Service and Privacy Policy.

Commissions: Cancelling a commission is arranged directly between the client and the creative, as the agreement is between those two parties.

Contact

STAG'D
SB-16, Block 11, Scheme 36, Gulistan-e-Johar
Karachi, Pakistan
info@stagd.app
+92 349 2596252