Policies

Refund Policy

Event tickets are non-refundable, except when an event is cancelled by its organiser. If an organiser cancels an event before doors open, all valid ticket holders are automatically refunded the price of their ticket, returned to the original payment method. Bank charges, payment-gateway fees, and any other third-party transaction charges are non-refundable, as they are levied by the payment provider and not retained by STAG'D. Refund processing times depend on your bank or card issuer.

Refunds are not available for:

• Change of mind after a successful purchase
• Failure to attend an event
• Any ticket once the event's doors have opened and scanning has begun. At that point the event is considered to have taken place

If you believe you were charged in error or charged more than once for the same ticket, email info@stagd.app with your ticket ID and we will investigate and reverse any genuine duplicate or erroneous charge.

Creative commissions are arranged and paid directly between the client and the creative. STAG'D is not the merchant of record for commissions and does not process or refund those payments.

Shipping & Delivery Policy

STAG'D does not ship physical goods. All purchases are digital and are delivered electronically — there are no shipping fees, postage, or delivery timelines.

Event tickets are delivered instantly upon successful payment. Your QR-coded ticket is shown on screen immediately, emailed to the address you provide at checkout, and available in the STAG'D app under your tickets.

If you do not receive your ticket email within a few minutes, please check your spam folder or contact info@stagd.app and we will resend it.

Deliverables for creative commissions (artwork, files, etc.) are exchanged digitally between the client and the creative according to the terms they agree.

Cancellation Policy

Buyers: Once a ticket purchase is confirmed it cannot be cancelled by the buyer and is non-refundable, except where the organiser cancels the event (see the Refund Policy above).

Organisers: An event organiser may cancel an event. When they do, every valid ticket holder is refunded in full, including the service fee.

Accounts: You may cancel and delete your STAG'D account at any time from your profile settings. Deletion is handled as described in our Terms of Service and Privacy Policy.

Commissions: Cancelling a commission is arranged directly between the client and the creative, as the agreement is between those two parties.

Contact

STAG'D
SB-16, Block 11, Scheme 36, Gulistan-e-Johar
Karachi, Pakistan
info@stagd.app
+92 349 2596252