Policies

Refund Policy

You can get a refund whenever the organiser cancels the event, changes its date or venue, or postpones it.

If an event is cancelled, every valid ticket holder is refunded without needing to ask, normally within 72 hours of the cancellation.

If the date or venue changes, your ticket stays valid for the new date or venue. If the change means you can no longer attend, you can request a refund from your ticket on the website or in the app.

If the event is postponed with no new date yet, your ticket stays valid for the new date once it is announced. If you would rather not wait, you can request a refund at any time while the event remains postponed.

Bought without an account? Sign up or sign in with the same email address you used at checkout to see your ticket and request a refund.

In every case the refund is the ticket price, returned to your original payment method. The STAG’D platform fee is not refunded. Payment processing charges are paid to the payment provider at the time of purchase and cannot be returned. How long the money then takes to appear depends on your wallet or bank.

Refunds are not available for:

• Change of mind after a successful purchase
• Failure to attend an event
• Any ticket once the event's doors have opened and scanning has begun. At that point the event is considered to have taken place

If you believe you were charged in error or charged more than once for the same ticket, email support@stagd.app with your ticket ID and we will investigate and reverse any genuine duplicate or erroneous charge.

Creative commissions are arranged and paid directly between the client and the creative. STAGD is not the merchant of record for commissions and does not process or refund those payments.

Shipping & Delivery Policy

STAGD does not ship physical goods. All purchases are digital and are delivered electronically — there are no shipping fees, postage, or delivery timelines.

Event tickets are delivered instantly upon successful payment. Your QR-coded ticket is shown on screen immediately, emailed to the address you provide at checkout, and available in the STAGD app under your tickets.

If you do not receive your ticket email within a few minutes, please check your spam folder or contact support@stagd.app and we will resend it.

Deliverables for creative commissions (artwork, files, etc.) are exchanged digitally between the client and the creative according to the terms they agree.

Cancellation Policy

Buyers: Once a ticket purchase is confirmed it cannot be cancelled by the buyer. If the organiser cancels, moves, or postpones the event, you can get a refund (see the Refund Policy above).

Organisers: An event organiser may cancel an event. When they do, every valid ticket holder is refunded as set out in the Refund Policy above.

Accounts: You may cancel and delete your STAGD account at any time from your profile settings. Deletion is handled as described in our Terms of Service and Privacy Policy.

Commissions: Cancelling a commission is arranged directly between the client and the creative, as the agreement is between those two parties.

Contact

STAGD
SB-16, Block 11, Scheme 36, Gulistan-e-Johar
Karachi, Pakistan
info@stagd.app
+92 349 2596252