// Support
Help & Support
Answers to what people ask most. If yours is not here, email us and a human will reply.
// Contact
We aim to reply within two working days. Include your username and, for anything about a ticket, the event and the date.
Account
I cannot sign in
Use the same method you signed up with. If you created your account with Google, use Google rather than a password. If you signed up with an email and password, use the reset link on the sign-in screen. If the reset email does not arrive within a few minutes, check spam, then email us.
How do I change my email address?
Open Edit Profile, scroll to Account, and enter the new address. We send a confirmation link to that address. The change only takes effect once you open the link, so the old address stays active until then.
How do I delete my account?
See Delete your account. Deletion removes your profile, portfolio and messages. Tickets you have already bought and records we are required to keep for tax or accounting are handled as described in the Privacy Policy.
Tickets and events
Where is my ticket?
In the app, open your profile and go to Tickets. Each ticket carries its own QR code, which is what gets scanned at the door. You do not need to print anything. If a purchase went through but no ticket appeared, email us with the date, the event and the phone number or email you paid with.
My payment was taken but I did not get a ticket
Email us the same day if you can. Include the event, the amount and the number or email used to pay. We can trace the transaction with our payment provider and either issue the ticket or return the money.
Can I get a refund?
If an event is cancelled, ticket holders are refunded. For anything else, refunds are at the organiser's discretion, since they set the terms of their own event. Contact us and we will put you in touch or handle it directly where we can.
Can someone else use my ticket?
A ticket admits the number of people shown on it, and the QR code stops working once it has been scanned. If you are sending someone in your place, send them the ticket itself rather than a photo of the screen, and make sure nobody else scans it first.
Hiring and commissions
How does hiring someone work?
Open a creative's profile and tap Hire. You describe what you need, when you need it, and roughly what you can spend. That opens a thread with them. They reply with a proposal covering scope, price, deposit, delivery date and revisions, and you agree the terms there.
Does STAG'D handle the payment for commission work?
No. Commission payments are settled directly between you and the creative, off the platform, and STAG'D does not take a commission on what they earn. The app is where you agree the terms and keep the record of them.
What is the base rate on a profile?
A starting point, not a fixed price. It is the lowest a creative would take for a typical job. The real number is agreed per project once they have seen the brief.
What do the badges mean?
A blue tick means the account has been verified by us. A yellow star means the creative is one of the Founding 50, the first fifty creatives on the platform.
Safety and reporting
How do I report someone or something?
Every profile has a menu with a report option, and reviews can be reported individually. Reports reach our team directly. You can also block an account from its profile, which stops them messaging you.
I found a bug
Use the “Something broken?” link in the app or on the web, which sends the report straight to us with the page you were on. We reply in the app.
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